Robots in Manufacturing Customer Service

Robots aren’t just useful for manufacturers on the assembly line. They can serve your customers and clients face-to-face as well.

We are of course talking about different types of robots: production robots on the assembly line; social robots in customer greeting and customer service applications.

Social robots are particularly applicable to high-tech manufacturing businesses such as electronics manufacturers and automobile manufacturers.

Using Pepper robot and similar social robots for reception duties is a great way to impress current and potential clients, and their many applications can supplement your reception resource by:

  • Receiving visitors;
  • Answering visitor questions;
  • Guiding them to the different areas of your premises.

And you won’t even have to worry about charging…. With typically 12 hours’ activity per charge, a robot can now be active for a full working day and can be recharged overnight.